Refund policy

1. Introduction

This policy forms part of the iCell Gadgets Terms & Conditions. By purchasing from iCell Gadgets, you agree to the terms outlined below.

Customers still maintain their legal consumer rights, and this policy does not remove those rights.

A product may only be returned under the conditions stated in this policy. All returned items are referred to as “Returned Products.”

2. Returns of Unused Products

Unused phones and other items may be returned within 7 days of purchase if:

• The item is unused and in its original condition.
• The original packaging, accessories, and contents are included.
• The product has not been damaged, modified, or tampered with.

Returns after 7 days will only be considered in cases of verified faults.

3. Used Phones Returns

Used phones cannot be returned once they leave our store unless a verified software fault is confirmed.

If a software fault is confirmed after inspection, iCell Gadgets may repair, replace, or exchange the device where possible.

If a refund is exceptionally approved, only 70% of the original purchase price will be refunded.

Customers are encouraged to inspect and test all pre-owned devices before completing their purchase.

4. Refunds & Exchanges

All returned items must be inspected and approved before any refund or exchange is processed.

Approved refunds will be processed within 7 working days after approval.

Customers may request an exchange where applicable. If the replacement product is of higher value, the customer will be responsible for paying the difference.

For purchases made through a bank or finance provider, any approved refund will be processed through the original finance provider.

5. Accessories

Accessories are sold as-is.

No refunds or exchanges are provided for accessories unless a manufacturing defect is confirmed within the applicable warranty period.

6. Damaged Deliveries

Customers must inspect their delivery upon receipt and report any visible damage immediately.

For courier deliveries, responsibility transfers to the courier company once the parcel has been handed over.

Pre-owned devices shipped by courier will have their condition explained before dispatch. Condition-related complaints after delivery will not be accepted.

7. Warranty Policy

New devices include a 12-month software warranty.

Pre-owned devices include a 6-month software warranty.

Warranty does not cover:

• Physical damage.
• Cracked screens or dents.
• Water or liquid damage.
• Accidental damage or misuse.
• Battery wear caused by normal usage.
• Unauthorized repairs or modifications.
• Lost or stolen devices.
• Hardware faults unless otherwise stated.

8. Important Information

All returned products are subject to inspection before approval of any refund, exchange, or warranty claim.

Customers must back up personal data before submitting any device for inspection or repair. iCell Gadgets is not responsible for any loss of data.

Customers are advised not to update iPhones older than iPhone 11 to the latest iOS version, as this may affect performance or battery life.

iCell Gadgets reserves the right to refuse refunds, exchanges, or services where products have been damaged, tampered with, modified, or where fraudulent, abusive, or threatening behaviour occurs.

9. Refund Payment

Approved refunds will be processed through EFT (bank transfer) or the original payment method where applicable.

Refund processing times may vary depending on the payment method and banking processes.

iCell Gadgets is not responsible for any bank charges, transaction fees, or related costs associated with refunds.

10. Acceptance

By purchasing from iCell Gadgets, you confirm that you have read, understood, and agreed to this Returns, Refunds & Warranty Policy.

8. General:

• To request a return, exchange, or refund, email us at sales@icellgadgetsnamibia.com
• We’ll guide you through the next steps.